Terms and Conditions
Silver Tree Services · last updated 30 July 2026
1. About these terms
These terms and conditions govern your use of this website. They do not govern any work we carry out for you. If you engage us for landscaping, tree surgery, grounds maintenance or any other service, the contract between us is set out in our written quotation and our terms of business, which are issued with that quotation.
By accessing or using this website you accept these terms. If you do not accept them, please do not use the site.
2. Who we are
This website is operated by STS Solutions Ltd, a company registered in England and Wales.
Registered office: 4 Wards Hay Close, Stoke Orchard, Cheltenham,
Gloucestershire, GL52 7SP
Where we work from: Whitelands Lane, Little Shurdington, Shurdington,
Cheltenham, GL51 4TX
Email: enquiries@silvertreeservices.co.uk
Phone: 01242 472560
Silver Tree Services forms part of the wider Silver Tree group, which also includes Silver Tree, Silver Tree Nurseries, Silver Tree Training and Silver Tree Biomass. These terms apply to this website only. Other Silver Tree websites publish their own terms.
3. Changes to these terms
We may amend these terms from time to time. The version published on this page at the time you use the site is the version that applies. We recommend you check this page periodically. The date at the top of this page shows when the terms were last revised.
4. Website content
The content on this website is provided for general information only. It describes the services we offer and the sectors we work in, and it is not intended to be advice on which you should rely.
We take reasonable care to keep the site accurate and up to date, but we make no representation or warranty that the content is complete, current or free from error. Service descriptions, case studies, sector pages and journal posts reflect our position at the time of writing and may change.
5. Guide prices
Any prices shown on this website are indicative guide prices only. They are provided to give an approximate starting point and they are not an offer, a quotation, or a commitment to carry out work at that price.
The price for any work depends on site conditions, access, tree species and size, waste volume, materials, consents required and the specification agreed. Commercial work is quoted to specification in every case. Travel is always set out in the written quotation and is never added afterwards.
A binding price is only ever given in a written quotation issued by us following an enquiry or a site visit.
6. Enquiries and forms
Submitting an enquiry form on this website does not create a contract between us and does not oblige us to provide a quotation or carry out any work. We aim to respond to enquiries promptly but we do not guarantee a response within any particular period.
You are responsible for making sure the information you give us is accurate and that you are entitled to provide it. Please do not submit sensitive personal information, confidential material or anything belonging to a third party through our forms.
Details of how we handle information submitted through this site, including who processes it on our behalf, are set out in our privacy policy.
7. Intellectual property
All content on this website, including text, photographs, video, graphics, page layout, the Silver Tree name and the Silver Tree brand logos, is owned by us or licensed to us and is protected by copyright and trade mark law.
You may view the site, and print or download extracts, for your own personal or internal business use. You may not:
- reproduce, republish or redistribute any part of the site commercially without our written permission
- use our photographs of completed work in your own marketing or listings
- use our name, logos or brand assets in a way that suggests an association, partnership or endorsement that does not exist
- remove or alter any copyright, trade mark or other proprietary notice
Third party accreditation and membership marks displayed on this site, including ISO certification marks, ARB Approved Contractor, SMAS Worksafe, BALI and TrustMark, belong to their respective owners and are displayed under the terms of our membership or certification. They may not be copied from this site or reused.
8. Acceptable use
You may use this website for lawful purposes only. You must not:
- use the site in any way that breaches applicable law or regulation
- submit false, misleading, abusive, defamatory or unlawful content through any form
- attempt to gain unauthorised access to the site, its hosting infrastructure or any connected system
- knowingly introduce viruses, malware or other harmful material
- use automated systems to scrape, harvest or systematically extract content or contact details from the site
- use the site or our contact details to send unsolicited marketing or sales approaches to us
- interfere with the proper working of the site or place unreasonable load on it
We may restrict or withdraw access to the site where we reasonably believe these terms have been breached.
9. Links to other websites
This website may link to third party websites, including certification bodies, industry associations, clients and suppliers. Those links are provided for convenience and information only. We have no control over the content of those sites and we accept no responsibility for them or for any loss arising from your use of them. A link does not imply endorsement.
10. Linking to this website
You may link to our home page provided you do so in a way that is fair and lawful and does not damage our reputation or suggest an association or endorsement that does not exist. You must not frame our site on another website or present our content as your own. We may withdraw permission to link at any time.
11. Availability of the site
We do not guarantee that this website will be available at all times, without interruption, or free from error. Access may be suspended, withdrawn or restricted for maintenance, technical reasons or business reasons, and we will not usually give notice of this.
You are responsible for the arrangements needed to access the site, and for making sure anyone accessing it through your connection is aware of these terms.
12. Our liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales.
To the extent permitted by law, we exclude all conditions, warranties and representations relating to this website and its content, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort including negligence, breach of statutory duty or otherwise, arising out of or in connection with use of this website or reliance on any content on it. This includes loss of profit, loss of business, business interruption, loss of anticipated savings, and loss of data.
Nothing in this section affects your rights under any contract for services entered into with us. Those rights, including any rights you have as a consumer, are dealt with in our terms of business.
13. Privacy and cookies
Our privacy policy explains how we collect, use and store personal information submitted through this site, the third party processors involved, and your rights in relation to that information. Our cookie policy explains what cookies this site uses and how you can control them. Both form part of your use of this site.
14. Complaints and contact
If you have a concern about this website, its content, or anything published on it, please contact us at [CONTACT EMAIL] and we will look into it. Concerns about work carried out on site are dealt with under the complaints procedure in our terms of business.
15. Governing law
These terms, their subject matter and their formation are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute or claim arising out of or in connection with them.